Online Store Support

You will need support to run your store and our system provides it in spades. Having excellent support and training available is a major requirement for any ecommerce system.

We provide in-depth quality support for your online store. We stand behind our work unconditionally. If there's a problem that's our responsibility, we fix it for free.

• Free store support from Ecommerce Retail
• Free Miva support from Miva Merchant
• Free server support from all premier Miva hosts
• Free module support from the module vendors
• Superb support on many issues from the Miva Forums
• Contextual help built into Miva Merchant
• Extended paid support available

Live Phone Support

Yes, we provide live phone support during regular business hours. We even handle some requests live before you complete the call! We may request email confirmation for some support issues.

Training

There are a lot of excellent training resources available to you.

• Live one-on-one training sessions from Ecommerce Retail
• Excellent Miva online videos, some are free
• The standard Miva online manual
• Official Miva Merchant 5, an excellent book
• Learn a lot on the Miva Forums
• Countless FAQ's and How-To articles on Miva

Redundancy

Successful ecommerce systems all have redundancy built-in at every level. Premier Miva hosts all have superb backup systems. But what about people? We deal with redundancy in people in two ways. First, we use virtual employees a lot. This means we have the expertise you need without relying on any single person. Secondly, we code our stores in standard Miva code and also use W3C compliant HTML/CSS. This means that any competent Miva Partner can jump right into one of our stores without puzzling out any wierdness or obscure coding techniques and languages. If we're not available for some reason there are any number of qualified experts that can take care of you and we'll tell you how to contact them.

Having Ecommerce Retail build your store means you get the most in-depth redundancy and the most reliable backup systems available anywhere at any price. Plus, we don't trap customers into a proprietary system no one else can work on.